Refund Policy

Effective 7/1/2022

This Policy for Ease Crib ("we", "our", or "us") describes how we manage returns, refunds, and exchanges.

Thank you for your purchase. We hope you ("you", "your", "customers", or "users") are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return to us for a full refund, store credit, or an exchange. Please see below for more information on our return/refund policy. 

TIME LIMIT

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

ISSUES & DAMAGE

If you need to change or cancel your order, please contact us immediately within 24 hours. Once our warehouse has processed your order, we will be unable to make any changes.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, missing parts, or if you received the wrong item so that we can evaluate the issue and make it right.

EXCEPTIONS

Unfortunately, we cannot accept returns or refunds on FINAL SALE items unless faulty, missing parts, wrong item, or never arrived. We do not accept returns or refunds made by customer mistakes such as a wrong address, unwanted color, wrong size, or customer changed mind.

We are unable to make any changes to your order once your order is shipped. This includes changing items, changing address, shipping methods, or adding items to your order.

For more information about exceptions, please contact us at customersupport@easecrib.com.

RETURN

To be eligible for a return, your item must be in the same condition when you received it, unworn, with tags or miscellaneous parts, and in its original packaging. You’ll also need a receipt or proof of purchase.

To start a return, you can contact us at customersupport@easecrib.com with your name and order number, as well as the reason why you would like to return the products. Please allow up to 4 business days from the day you requested a return to be reviewed. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package via email.

Return shipping charges will be paid by customers or us depending on the situation.

*ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED. 

REFUND & EXCHANGE

We will notify you through email once we’ve received and inspected your return, and let you know if the refund or exchange was approved or not. If approved, you’ll be automatically refunded to your chosen method or exchanged with the same item. For a store-credit refund, it will be shown immediately on your store account. For a bank-account refund, it will be refunded to the original form of payment. Please remember it can take several days for your bank to process and post the refund.

*IF NEEDED, OUR TEAM MAY ASK A FEW MANDATORY QUESTIONS REGARDING YOUR RETURN TO AVOID PEOPLE TAKING ADVANTAGE OF OUR COURTESY.

NOTICE UPDATES

Ease Crib has the right to modify our Refund Policy at any time to suit our current practices. Any modifications to this Refund Policy will be announced on this Website and will take effect immediately. We recommend you to check the Refund Policy on a regular basis for any new or updated information. If you continue to use our Website after such changes become effective, you agree to comply with them.

CONTACT US

For all customer service inquiries, please email us at customersupport@easecrib.com.