Shipping Policy

Effective 7/1/2022

This Policy for Ease Crib ("we", "our", or "us") describes how we manage shipment. By placing an order through this Website, you ("you", "your", "customers", or "users") will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. 

ORDER CONFIRMATION

We usually accept orders within 24hrs. Once your order is accepted, we will email you a confirmation.

TRACKING NOTIFICATION

Upon dispatch, customers will receive a tracking link from which they will be able to follow up on the progress of their shipment or click here.

DOMESTIC SHIPPING COSTS

Shipping costs are calculated during checkout based on weight, dimensions, time, and destination of the items in the order. Payment for shipping will be collected with the purchase. An actual shipping cost for a purchase will vary based on several factors mentioned above. This shipping cost table is for reference purpose only.

INTERNATIONAL SHIPPING

We currently don't offer international shipping.

DISPATCH TIME

Orders are usually dispatched within 3 business days after orders are accepted. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. Once your order is shipped, we will email you a notification with a tracking number and a link for you to track your package.

CHANGE OF DELIVERY ADDRESS

For change of delivery address requests, Please contact us immediately within 24hrs. We are able to change the address at any time before the order has been dispatched. 

CANCELLATION

We are able to accept cancellations at any time before the order has been dispatched. Please contact us immediately within 24hrs. If an order has already been dispatched, please refer to our Refund policy. 

RETURN, REFUND, AND EXCHANGE

If you are not happy with your purchase, please feel free to visit our Refund policy to submit a request. 

PACKAGE DAMAGE

If you find a parcel is damaged in-transit please email us at customersupport@easecrib.com to proceed next steps. 

NEVER ARRIVE/ LATE SHIPPING 

If the delivery time has exceeded the estimated time, please allow extra time for additional factors such as COVID-19 protocols, holidays, distance, customs, or natural disasters may cause further postal delays.

If orders never arrive, do not hesitate to contact us at customersupport@easecrib.com to proceed next steps.

OUT OF STOCK

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order. 

GIFT WRAPPING

We currently don't offer this service.

SIGNATURE REQUIREMENT

Packages do not require a signature at this time.

P.O BOX SHIPPING

We currently do not offer P.O box shipping at this time. If your order somehow passes our system with a P.O Box address, we will contact you as soon as possible to cancel your order or change the address.

TAXES

Sales tax has already been applied to the price of the goods.

NOTICE UPDATES

Ease Crib has the right to modify our Shipping Policy at any time to suit our current practices. Any modifications to this Shipping Policy will be announced on this Website and will take effect immediately. We recommend you check the Shipping Policy on a regular basis for any new or updated information. If you continue to use our Website after such changes become effective, you agree to comply with them.

CONTACT US

For all customer service inquiries, please email us at customersupport@easecrib.com.